Omar
One inbox for the whole team
Texts and calls to a shared number land in one place. Teammates see who is handling what, so customers get one answer, not three.
Vocal for customer support
Answer every customer with the whole story.
Every call, voicemail, and text from a customer sits in one history your whole team can see, so nobody has to ask them to start over.
Nobody waits unnoticed.
Every call, text, and voicemail lands in one inbox your whole team shares. Pick it up, close it, and see what’s still waiting.
Shared inboxes for shared numbers
Everyone on a line sees new texts and calls, and who is handling each one.
Nothing waits unnoticed
Ask who’s waiting on a reply, and start the day with missed calls and open texts in one brief.
Coverage after hours
When nobody can pick up, an AI agent can answer, take the details, and pass them on.
Customers shouldn’t have to explain twice.
One shared history means whoever picks up already knows the story.
See who’s waiting on you
Ask which customers haven’t heard back and get the names, with the text or voicemail that’s still open.
Daniel OrtizText · Asked about an invoice
Elena ParkVoicemail · Waiting since 9:40 AMVoicemail you can read
Voicemails arrive as text with the caller’s history beside them. Skim, then call or text back in one click.
