Privacy Policy
How Vocal collects, uses, and protects your information when you use our platform.
Vocal Solutions (“Vocal,” “we,” “us,” or “our”) operates the vocal.solutions platform. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website and services.
Information We Collect
Account Information
When you create an account, we collect your name, email address, and authentication credentials through our identity provider (Clerk). If you sign in with Google, we receive your name, email, and profile photo.
Phone & Call Data
When you purchase phone numbers or make calls through Vocal, we collect phone numbers, call recordings, call transcripts, call duration, and call metadata. Call audio is processed in real time using speech-to-text (Deepgram) and text-to-speech (ElevenLabs) services. Transcripts are stored in our database for your review.
SMS & Messaging Data
When you send or receive SMS messages through Vocal, we collect message content, sender and recipient phone numbers, timestamps, and delivery status. MMS media (images) are received and stored.
Contact Data
You may upload or create contact records including names, phone numbers, email addresses, tags, and notes. This data is stored on your behalf and only accessible to members of your organization.
Payment Information
Payment processing is handled by Stripe. We do not store credit card numbers or full payment details on our servers. Stripe may collect billing information as described in their privacy policy.
Usage Data
We automatically collect usage metrics including call minutes, message counts, and feature usage for analytics and service improvement.
How We Use Your Information
- To provide, operate, and maintain the Vocal platform
- To process phone calls, including real-time speech-to-text transcription and AI-powered conversation
- To send and receive SMS messages on your behalf
- To process payments for phone number purchases
- To provide customer support
- To monitor and analyze usage patterns to improve our services
- To detect and prevent fraud or abuse
- To comply with legal obligations
Third-Party Services
We use the following third-party services to operate our platform:
Each provider has their own privacy policy. We encourage you to review their respective policies.
Data Sharing
We do not sell your personal information. We share data only in the following circumstances:
- With third-party service providers as necessary to operate the platform
- With your consent or at your direction (e.g., when your AI agent sends an SMS)
- To comply with applicable law, regulation, legal process, or government request
- To protect the rights, property, or safety of Vocal, our users, or the public
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Call recordings, transcripts, and message history are retained until you delete them or close your account. You may request deletion of your data at any time by contacting us.
Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS), access controls, and secure infrastructure. However, no method of electronic storage or transmission is 100% secure.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at contact@vocal.solutions.
SMS & Messaging Consent
Vocal enables businesses to send SMS messages to their contacts. End users consent to receive messages in the following ways:
- By initiating a phone call to a business phone number powered by Vocal, the caller consents to receive related follow-up SMS messages such as appointment confirmations and conversation summaries
- Business users import contacts who have provided prior express consent through their existing customer relationships
Recipients can opt out of receiving messages at any time by replying STOP, or request help by replying HELP. Message frequency varies. Message and data rates may apply.
No third-party sharing. We do not share, sell, or rent phone numbers, opt-in information, or consent data to third parties for marketing or promotional purposes. Phone numbers are used solely to deliver the communications you have consented to receive.
Children's Privacy
Vocal is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Vocal Solutions
contact@vocal.solutions