How Vocal collects, uses, and protects your information when you use our platform.
Vocal Solutions (“Vocal,” “we,” “us,” or “our”) operates the vocal.solutions platform. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website and services.
Account Information
When you create an account, we collect your name, email address, and authentication credentials through our identity provider (Clerk). If you sign in with Google, we receive your name, email, and profile photo.
Phone & Call Data
When you purchase phone numbers or make calls through Vocal, we collect phone numbers, call recordings, call transcripts, call duration, and call metadata. Call audio is processed in real time using speech-to-text (Deepgram) and text-to-speech (ElevenLabs) services. Transcripts are stored in our database for your review.
SMS & Messaging Data
When you send or receive SMS messages through Vocal, we collect message content, sender and recipient phone numbers, timestamps, and delivery status. MMS media (images) are received and stored.
Contact Data
You may upload or create contact records including names, phone numbers, email addresses, tags, and notes. This data is stored on your behalf and only accessible to members of your organization.
Payment Information
Payment processing is handled by Stripe. We do not store credit card numbers or full payment details on our servers. Stripe may collect billing information as described in their privacy policy.
Usage Data
We automatically collect usage metrics including call minutes, message counts, and feature usage for analytics and service improvement.
We use the following third-party services to operate our platform:
Each provider has their own privacy policy. We encourage you to review their respective policies.
We do not sell your personal information. We share data only in the following circumstances:
We retain your data for as long as your account is active or as needed to provide services. Call recordings, transcripts, and message history are retained until you delete them or close your account. You may request deletion of your data at any time by contacting us.
We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS), access controls, and secure infrastructure. However, no method of electronic storage or transmission is 100% secure.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, contact us at contact@vocal.solutions.
Vocal enables businesses to send SMS messages to their contacts. End users consent to receive messages in the following ways:
Recipients can opt out of receiving messages at any time by replying STOP. Message frequency varies. Message and data rates may apply.
Vocal is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date.
If you have questions about this Privacy Policy, contact us at:
Vocal Solutions
contact@vocal.solutions