# Vocal

> Vocal is an AI phone system for small businesses and the agencies that serve
> them. AI voice agents answer, qualify, route, book, and follow up on phone
> calls 24/7; teams get shared business numbers, two-way SMS, outbound
> campaigns, call routing, live transcripts, analytics, and a desktop
> softphone — with US A2P 10DLC compliance handled inside the product.

Website: https://www.vocal.solutions

## What Vocal does

- Answers inbound business calls with a natural-sounding AI voice agent.
- Places outbound calls for campaigns (lead outreach, follow-ups, reminders).
- Books appointments and syncs with Google Calendar.
- Qualifies and tags leads, takes notes, and updates contact records.
- Routes or transfers live calls to the right teammate (ring groups or direct
  numbers) the moment a human is needed.
- Sends and receives SMS/MMS on business numbers, with A2P 10DLC registration
  and number reputation managed for you.
- Records and transcribes every call, then runs post-call analytics, outcome
  tracking, and data extraction.

## How it works

- Each agent is a complete conversation design: behavior (role, rules, style),
  voice, call-flow workflow, tools, knowledge, and data extraction.
- A visual workflow editor builds call flows from three node types —
  conversation stages, deterministic tool steps, and end states — with an AI
  co-pilot that configures agents from natural language.
- Calls run through a real-time voice pipeline (speech-to-text, a Claude
  language model, text-to-speech) connected to the phone network via SIP.
- Phone numbers are provisioned on Vocal's shared telephony infrastructure;
  you can also port in existing numbers.

## Who it's for

Small and local businesses that can't afford to miss calls, and AI calling
agencies that deploy and manage voice agents for clients (one agency can run
dozens of agents from a single workspace). Typical verticals: home services,
clinics and dental practices, real estate, freight and logistics, and
outbound sales / appointment-setting teams. GoHighLevel agencies are a
first-class supported workflow.

## Product

- [AI Voice Agent](https://www.vocal.solutions/ai): Picks up every call,
  talks like your best rep, books meetings, and hands you a clean lead —
  day or night.
- [Phone Numbers](https://www.vocal.solutions/numbers): Local and toll-free
  numbers, porting, number health, and spam-reputation monitoring.
- [Call Routing](https://www.vocal.solutions/routing): Ring groups, business
  hours, overflow, and AI fallback in a visual flow builder.
- [Campaigns](https://www.vocal.solutions/campaigns): Load a list once;
  Vocal assigns, dials, and tracks every call — AI at scale or reps in a
  power-dial queue.
- [Analytics](https://www.vocal.solutions/analytics): Real-time analytics on
  every call, agent, and campaign.
- [Integrations](https://www.vocal.solutions/integrations): GoHighLevel,
  HubSpot, Salesforce, Slack, Calendly, Zapier, and webhooks.
- [Compliance](https://www.vocal.solutions/compliance): Brand registration,
  A2P 10DLC, branded caller ID, and consent management — filed and
  maintained for you.
- [Vocal MCP](https://www.vocal.solutions/mcp): Connect Vocal to your AI
  workspace to surface call insights and automate follow-up.

## Pricing

- [Pricing](https://www.vocal.solutions/pricing): Starter $49/mo (1 AI
  agent, 300 AI minutes); Growth $199/mo (5 agents, 1,500 minutes, outbound
  campaigns); Scale $499/mo (unlimited agents, 5,000 minutes, white label —
  built for agencies); Enterprise is custom volume pricing. Annual billing
  discounts available. Phone numbers: local $2/mo, toll-free $5/mo. No
  per-seat fees.

## Services

- [Done-for-you services](https://www.vocal.solutions/services): A2P 10DLC
  registration, branded caller ID, US company setup, FMCSA filings, expert
  agent builds, and free migration from an existing provider.

## Company

- [Talk to Sales](https://www.vocal.solutions/contact-sales): Tell us what
  you're launching and we'll set it up with you.
- [Privacy Policy](https://www.vocal.solutions/privacy)
- [Terms of Service](https://www.vocal.solutions/terms)