Per-user plans with the AI agent built in — every call answered from day one. Start with a 14-day free trial, then add AI credits only for the calls your agents actually connect.
All prices in USD. Applicable taxes and fees added at checkout.
The essentials for a small team — an AI agent that answers, routes, and follows up on every call from day one.
All plans include:
For teams that want call handling, recording, and CRM follow-up running on autopilot across the whole line.
All the features of Starter, and:
For multi-location teams that need number pools, custom routing logic, advanced controls, and API access.
All the features of Growth, and:
Running multi-location or need negotiated terms? Talk to sales about Enterprise
Credits power your AI agents. Pick a monthly credit plan, then use prepaid packs when call volume spikes.
1 credit = 1 connected call
Includes up to 3 minutes of AI talk time, then one additional credit per extra minute.
Free
$0/mo
20 credits/mo
Overage: Blocks at zero
Lite
$29/mo
250 credits/mo
Overage: $0.16/call
Pro
$79/mo
800 credits/mo
Overage: $0.14/call
Scale
$199/mo
2,500 credits/mo
Overage: $0.12/call
Volume
$499/mo
6,000 credits/mo
Overage: $0.11/call
Use top-ups for seasonal campaigns, overflow, or launch weeks. Purchased credits roll over and never expire.
$49
200 credits
$199
850 credits
$499
2,200 credits
$999
4,800 credits
From $20/user/mo
From $28/user/mo
From $38/user/mo
One free number per user
+ Team numbers
+ Number pools and multi-location strategy
Browser and desktop app
Browser and desktop app
Browser, desktop, and managed rollout
Starter routing
+ Route by team, reason, and status
+ Custom routing logic and ownership
Team ring groups
+ Escalation, backup, and coverage rules
+ Department routing
+ Locations, queues, teams, and managers
20 credits to test real calls
+ Lite and Pro monthly credit plans
+ Scale, Volume, and custom credit pricing
1 credit = 1 connected call
1 credit = 1 connected call
1 credit = 1 connected call
Includes up to 3 minutes
+1 credit per extra minute after 3 minutes
+1 credit per extra minute after 3 minutes
Available anytime
Roll over and never expire
+ Volume top-ups and planning
Manual export
+ Automatic CRM notes
+ Custom field mapping and review rules
+ Team alerts
+ Alerts by route, intent, and account
Standard webhooks
+ Custom workflow tools
+ Custom workflow tools and approvals
Starter sync
+ HubSpot and Salesforce workflows
+ Custom CRM rollout support
Docs and URLs
+ Shared team sources
+ Governed sources and review cadence
+ Usage exports
+ API access and implementation help
Team dashboards
+ Executive reporting and exports
+ Scheduled exports
+ Custom reporting and BI support
Basic access
+ Team roles
+ Advanced roles and audit controls
Email support
Launch support
Priority support and rollout planning
Pick a starting point for phone agents, routing, integrations, and the support level your team needs.
From $20/user/mo
From $28/user/mo
From $38/user/mo
Starter
Growth
Scale
Starter
One free number per user
Growth
+ Team numbers
Scale
+ Number pools and multi-location strategy
Starter
Growth
Scale
Starter
Growth
Scale
Starter
Browser and desktop app
Growth
Browser and desktop app
Scale
Browser, desktop, and managed rollout
Starter
Growth
Scale
Starter
Starter routing
Growth
+ Route by team, reason, and status
Scale
+ Custom routing logic and ownership
Starter
Growth
Scale
Starter
-Growth
Team ring groups
Scale
+ Escalation, backup, and coverage rules
Starter
-Growth
+ Department routing
Scale
+ Locations, queues, teams, and managers
Starter
20 credits to test real calls
Growth
+ Lite and Pro monthly credit plans
Scale
+ Scale, Volume, and custom credit pricing
Starter
1 credit = 1 connected call
Growth
1 credit = 1 connected call
Scale
1 credit = 1 connected call
Starter
Includes up to 3 minutes
Growth
+1 credit per extra minute after 3 minutes
Scale
+1 credit per extra minute after 3 minutes
Starter
Available anytime
Growth
Roll over and never expire
Scale
+ Volume top-ups and planning
Starter
Growth
Scale
Starter
Manual export
Growth
+ Automatic CRM notes
Scale
+ Custom field mapping and review rules
Starter
Growth
Scale
Starter
-Growth
+ Team alerts
Scale
+ Alerts by route, intent, and account
Starter
Standard webhooks
Growth
+ Custom workflow tools
Scale
+ Custom workflow tools and approvals
Starter
Growth
Scale
Starter
Starter sync
Growth
+ HubSpot and Salesforce workflows
Scale
+ Custom CRM rollout support
Starter
Docs and URLs
Growth
+ Shared team sources
Scale
+ Governed sources and review cadence
Starter
-Growth
+ Usage exports
Scale
+ API access and implementation help
Starter
Growth
Scale
Starter
-Growth
Team dashboards
Scale
+ Executive reporting and exports
Starter
Growth
Scale
Starter
-Growth
+ Scheduled exports
Scale
+ Custom reporting and BI support
Starter
Basic access
Growth
+ Team roles
Scale
+ Advanced roles and audit controls
Starter
-Growth
Scale
Starter
Growth
Scale
Starter
Email support
Growth
Launch support
Scale
Priority support and rollout planning
FAQ
Every plan is per user, per month. The plan covers the phone system — numbers, routing, inboxes, and follow-up — and AI credits cover the calls your agents actually connect. One phone number per user is included on every plan.
Yes. Your first subscription starts with a 14-day free trial. Add a card up front, cancel anytime during the trial, and you won't be charged.
Yearly billing charges once a year at a lower per-month rate — up to 20% less depending on the plan. You can switch intervals from your billing settings.
One credit covers one connected AI call, including up to 3 minutes of talk time. Pick a monthly credit plan for steady volume, and top up with prepaid packs that roll over and never expire.
Yes. Enterprise is for teams that need multi-location routing, custom integrations, negotiated terms, or implementation planning — talk to sales and we'll scope it.
Ready when you are
See what your agents, numbers, routing, and support plan would look like in Vocal before you scale the rollout.