Extensions, set up for you
Turn extensions on and every team and person gets one automatically. Callers dial it from the menu, and the call history shows the route they took.
Phone menus & routing
Every call reaches the right person.
Greet callers with a phone menu, give every person and team an extension, and decide what happens after hours. Keep the number you already have.
One call, routed.
Watch a call find its way: business hours, the greeting, an extension, and the right person picking up.
Callers shouldn’t have to guess who to ask for.
A clear menu, extensions that just work, and a plan for every hour of the day.
Call flows you can read
Business hours, who rings and for how long, and where missed calls go — laid out as one flow you can change yourself.
When the phones get busy
Your numbers, sorted
Pick your numbers
Local numbers in the cities you work in, and toll-free numbers for the whole country.
🇨🇦(778) 760-9147British Columbia
🇺🇸(618) 368-5046Illinois
☎️(800) 656-8810Toll-free
🇺🇸(415) 851-6951California
🇨🇦(289) 212-8429Ontario
Keep your current number
We move your existing business number to Vocal with you, so customers keep calling the number they know.
Your current number(415) 555-0148Keep it
Number verifiedOwnership confirmedDone
Port scheduledNo interruption to callsAug 21
Vocal goes liveCustomers dial the same numberReady
A safety net for missed calls
When nobody can pick up, send the call to voicemail that arrives as text, or to Lola.
Everything in Phone menus & routing
Numbers
- Local numbers: Numbers in the cities you work in.
- Toll-free numbers: One number for callers anywhere in the country.
- Keep your number: We move your existing number to Vocal with you.
- A line for every seat: Each teammate can claim their own number.
- Spam-flag checks: Know when a number may be flagged as spam.
Phone menus
- Greetings: Record, upload, or type what callers hear.
- Keys to teams or people: Press 1 for sales, 2 for support, and so on.
- Extensions: Assigned automatically; edit any code inline.
- Dial by extension: Callers can dial an extension during the menu.
- Fallback when nobody presses a key: Decide what happens when callers don’t choose.
- Routes shown in call history: See “via Main · Ext 101” on every routed call.
Call flows
- Business hours: Different plans for open and closed hours.
- Ring people: Ring one person or a whole team, for as long as you choose.
- Declined calls move to the next step: A declined call goes straight to the next step.
- Voicemail: Per-line greetings, delivered as text.
- Send missed calls to Lola: Let AI answer when nobody can.
- Callback requests: Callers can ask to be called back instead of waiting.