AI agents

Build AI agents for the calls your team repeats.

When you need more than a receptionist, build an agent for the job: answer questions, collect details, book appointments, or bring in the right person.

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Describe the job

Answer after-hours calls for Northwind. Find out what the caller needs, answer delivery questions from our knowledge, take their details, and book a callback on the calendar. If it’s urgent, transfer to the on-call teammate.

Build agent

Test call Live

Agent

Hi, you’ve reached Northwind. How can I help?

Caller

When does my delivery window start tomorrow?

Agent

Between 8 and 10 AM. Can I book a call to confirm?

After-hours agentDraft Published

1Greet and find out what they need

2Answer delivery questionsKnowledge

3Take name and callback number

4Book a callbackGoogle Calendar

5Urgent? Transfer to on-callTransfer

PublishTest every change before callers hear it.

Some calls are the same every time.

Let an agent handle the routine ones, and keep your team for the calls that need a person.

Set it up in plain words

Describe what the agent should know and what it may do. Try it on a test call, then publish when it’s right.

Decide when it picks up

Your call flow decides when the agent answers: after hours, when nobody picks up, or always. Your team stays first in line.

Every call, written up

Each call the agent takes is transcribed and summarized on the caller’s history, with the next step your team needs to take.

Everything in AI agents

Build

Start from a description: Start from a description of the job.
Step-by-step flows: Lay out the conversation step by step.
Global steps: Handle questions that can come up anytime.
Edit by chatting: Ask for changes in plain words.
Versions and publishing: Publish when it’s ready; restore any version.

Knows

Knowledge base: Documents the agent can look up mid-call.
Website import: Pull your site in as knowledge.
Knows your hours: Knows when you’re open.

Can do

Transfer to a person: Hand the caller to a teammate.
Book appointments: Check and book on Google Calendar.
Send a text: Follow up with a link or details.
Update the contact: Save notes, tags, and details.
Webhooks and custom tools: Webhooks and custom tools.
Schedule a callback: Set up the next call.

Quality

Test calls: Talk to your agent before callers do.
Simulations: Run scripted conversations against it.
Instant greeting: The first words play with no delay.
Natural turn-taking: Waits for callers to finish, fills pauses politely.
Agent analytics: Response time, interruptions, and outcomes.

See it in your team’s work

Customer supportAnswer every customer with context SalesFollow up on every lead and quote Dispatch & operationsKnow where every job stands without chasing it RecruitingKeep every candidate conversation moving