Marcus HillText · Asked about home time
Alex ChenCall · No reply since 9:40 AM
James Rivera
Leo Grant
Omar HaddadHandoffs that keep the history
A driver hired on Monday is on a load by Tuesday. Everything said along the way stays on one thread, whoever picks it up next.
Vocal for dispatch & operations
Know where every load stands without chasing it.
Driver calls, broker texts, and handoffs from recruiting stay connected. Dispatchers see the latest answer and act on it, instead of calling around for it.
Every load, confirmed.
Drivers call and text like always. Vocal keeps today’s loads up to date from what they say, and points out the one nobody confirmed.
One history from hire to first load
When recruiting hands a driver to dispatch, the calls and texts come with them.
Updates without the phone tag
Ask who hasn’t confirmed pickup and get names, with the call or text that says so.
Coverage when the floor is busy
Call flows ring whoever is free, and voicemails arrive as text you can read at a glance.
The update you need is in someone else’s phone.
Driver and broker conversations stay connected, so anyone on the floor can see the latest.
Keep the day’s promises
Follow-ups from calls and texts stay in view until they’re done, so a missed callback doesn’t turn into a missed pickup.
Every call reaches someone
Ring the right group during hours, send overflow to voicemail or an AI agent, and change the plan yourself when the shift changes.
