Terms of Service

Vocal is an AI-native business phone system. Our services include phone number provisioning and porting, AI voice agents that answer, route, qualify, and book on your behalf, team calling through our web, desktop, and mobile applications, SMS and MMS messaging, voicemail, call recording and transcription, contact and lead management, outbound campaigns, workflow automation, and integrations with third-party services. The specific features available to you depend on your plan and settings. Integration availability is published on our integrations page and may change over time.

You must create an account to use Vocal. Accounts belong to an organization (workspace); organization owners and admins control membership, roles, and settings. You are responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for the actions of members you invite to your organization. You must provide accurate and complete information during registration.

You agree not to use Vocal to:

• Make automated or AI-voice calls, or send messages, in violation of the TCPA, CAN-SPAM Act, or any applicable telemarketing or messaging laws. Under FCC rules, calls made with an AI-generated or artificial voice require prior express consent — and prior express written consent where the call includes marketing
• Send unsolicited commercial messages (spam) or make robocalls to individuals who have not provided consent
• Call numbers on the National Do Not Call Registry without a lawful basis, or place calls outside legally permitted calling hours
• Transmit inaccurate or misleading caller ID information (spoofing)
• Evade carrier registration, vetting, or filtering systems, or send content categories prohibited by carrier rules
• Harass, threaten, or abuse any person
• Impersonate any person or entity, or misrepresent your affiliation
• Transmit content that is illegal, harmful, fraudulent, deceptive, or offensive
• Interfere with or disrupt the platform or connected servers
• Use the platform for direct lending, loan arrangement, or debt collection in violation of applicable regulations
• Send messages containing age-gated content without proper verification
• Attempt to bypass rate limits, usage metering, security measures, or access controls

When placing calls or sending messages through Vocal, you are responsible for:

• Obtaining proper consent from recipients before outbound calls and messages, in compliance with the TCPA and applicable regulations
• Maintaining records of consent for the people you call and message
• Honoring opt-out requests promptly. Message recipients may opt out by replying STOP at any time; call recipients may request not to be called again
• Including your business identity in calls and messages where required by law
• Not exceeding contact frequency beyond what recipients have consented to

US messaging traffic requires carrier registration (A2P 10DLC or toll-free verification). Vocal helps you register, but carriers make the final decision and may reject, filter, or suspend traffic. We may suspend numbers, campaigns, or messaging that triggers carrier enforcement. Message and data rates may apply to recipients, and message frequency varies based on your use of the platform.

You are responsible for the behavior and content of your AI agents. This includes:

• The instructions, rules, and prompts you configure
• The conversations your agents have with callers
• Any SMS messages sent by your agents
• The data your agents collect during calls

You must ensure your agents disclose that they are AI where required by applicable law, and you must not configure agents to falsely deny being AI. AI output can be inaccurate; you are responsible for reviewing information your agents collect or communicate before relying on it.

Phone numbers are provisioned through our telecommunications partners and remain part of our platform infrastructure while on Vocal. Plans include a number allowance per seat; additional numbers are billed monthly at the rates posted on our pricing page (currently $5/month for local numbers and $8/month for toll-free numbers). You may port eligible numbers into Vocal, and you may port your numbers out to another provider — we will cooperate with verified port-out requests in accordance with FCC number-portability rules. We reserve the right to reclaim numbers used in violation of these Terms or associated with unpaid accounts, with notice where practicable. We cannot guarantee how third-party carriers or analytics providers label or filter calls from your numbers.

Vocal does not currently support emergency calling and is not a replacement for a traditional phone line for reaching emergency services. Calls to 911 placed through Vocal may fail to connect, may not transmit your location or a callback number, and may not reach the emergency dispatch center for your area. You must maintain an alternative means of calling emergency services — such as a mobile phone or traditional landline — and you must inform your team members and anyone who uses your Vocal apps or devices of this limitation.

Depending on your plan and your organization's capture settings, Vocal records, transcribes, and generates AI summaries of calls processed through the platform. You are responsible for complying with all applicable call recording and monitoring laws, including one-party and two-party consent requirements in your jurisdiction and the jurisdictions of the people you call. You must inform callers that calls may be recorded or transcribed where required by law.

Vocal integrates with third-party services such as Google Calendar, Meta lead ads, CRMs, and services you connect through webhooks and custom tools. Connecting an integration authorizes us to exchange data with that service on your behalf, as described in our Privacy Policy. Your use of third-party services is governed by their own terms, and you are responsible for having the necessary rights and providing any required notices for data you import from third-party platforms (such as leads). We are not responsible for third-party services, and integrations may change or be discontinued.

You retain ownership of all content and data you upload or create on Vocal, including agent configurations, contact records, imported leads, and knowledge base content. You grant us a limited license to use this content solely to provide and improve our services. You are responsible for the lawfulness of the data you import into the platform. We do not use your call recordings, transcripts, or contact data to train AI models.

The Vocal platform, including its design, features, and technology, is owned by Vocal Solutions and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of our platform. We grant you a limited, non-exclusive, non-transferable license to install and use our desktop and mobile applications for your use of the services. Our applications may download and install updates automatically.

Either party may terminate this agreement at any time. We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your right to use the platform ceases. We will retain your data for 30 days after termination, after which it may be permanently deleted.

Vocal is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not guarantee uninterrupted or error-free service, the accuracy of AI agent conversations, transcripts, or AI-generated summaries, the delivery of all calls or SMS messages, the behavior of third-party carriers and networks, or the availability of specific phone numbers or integrations.

To the maximum extent permitted by law, Vocal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Without limiting the foregoing, Vocal has no liability for any claim arising from the absence, failure, or limitation of emergency calling through the platform. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold harmless Vocal from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, your violation of any applicable law (including the TCPA and call recording laws), your failure to obtain required consents for calls, messages, or recordings, or the actions or content of your AI agents.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page. Continued use of the platform after changes constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

For questions about these Terms, contact us at: