Terms of Service

Vocal provides a platform for building, deploying, and managing AI-powered voice agents. Our services include AI voice agent creation and configuration, phone number provisioning, inbound and outbound phone calls via AI agents, SMS messaging, call recording and transcription, contact management, and workflow automation.

You must create an account to use Vocal. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information during registration.

You agree not to use Vocal to:

• Make automated calls or send messages in violation of the TCPA, CAN-SPAM Act, or any applicable telemarketing or messaging laws
• Send unsolicited commercial messages (spam) or make robocalls to individuals who have not provided consent
• Harass, threaten, or abuse any person
• Impersonate any person or entity, or misrepresent your affiliation
• Transmit content that is illegal, harmful, fraudulent, deceptive, or offensive
• Interfere with or disrupt the platform or connected servers
• Use the platform for direct lending, loan arrangement, or debt collection in violation of applicable regulations
• Send messages containing age-gated content without proper verification
• Attempt to bypass rate limits, security measures, or access controls

When using Vocal's SMS messaging features, you are responsible for:

• Obtaining proper consent from recipients before sending messages, in compliance with TCPA and applicable regulations
• Honoring opt-out requests promptly. Recipients may opt out by replying STOP at any time
• Including your business identity in messages where required by law
• Maintaining records of consent for message recipients
• Not exceeding message frequency beyond what recipients have consented to

Message and data rates may apply to message recipients. Message frequency varies based on your use of the platform.

Phone numbers purchased through Vocal are provisioned via our telecommunications infrastructure. Numbers are leased, not owned. Monthly fees apply ($3/month for local numbers, $5/month for toll-free numbers). We reserve the right to reclaim numbers that violate our acceptable use policy or remain unpaid. You may not transfer numbers outside of the Vocal platform.

You are responsible for the behavior and content of your AI agents. This includes:

• The instructions, rules, and prompts you configure
• The conversations your agents have with callers
• Any SMS messages sent by your agents
• The data your agents collect during calls

You must ensure your agents identify themselves as AI when required by applicable law.

Phone number purchases are billed monthly through Stripe. Payments are non-refundable unless otherwise required by law. We may change pricing with 30 days' notice. Failure to pay may result in suspension or termination of services, including release of your phone numbers.

You retain ownership of all content and data you upload or create on Vocal, including agent configurations, contact records, and knowledge base content. You grant us a limited license to use this content solely to provide and improve our services. We do not use your call recordings, transcripts, or contact data to train AI models.

Vocal records and transcribes calls processed through our platform. You are responsible for complying with all applicable call recording laws, including one-party and two-party consent requirements in your jurisdiction. You must inform callers that calls may be recorded where required by law.

The Vocal platform, including its design, features, and technology, is owned by Vocal Solutions and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of our platform.

Either party may terminate this agreement at any time. We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your right to use the platform ceases. We will retain your data for 30 days after termination, after which it may be permanently deleted.

To the maximum extent permitted by law, Vocal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

Vocal is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not guarantee uninterrupted or error-free service, the accuracy of AI agent conversations, the delivery of all SMS messages, or the availability of specific phone numbers.

You agree to indemnify and hold harmless Vocal from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, your violation of any applicable law (including TCPA), or the actions or content of your AI agents.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page. Continued use of the platform after changes constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

For questions about these Terms, contact us at: