Track answer rates, missed calls, AI resolution, routing health, and follow-up outcomes across every line, team, and location.
Total calls
1,437
Booked
312
Answer rate
96%
Answer rate up 12% this month
Across 12 locations · 1,437 calls
See where calls are won, where they slip, and which workflows need attention before customers disappear.
Answer rate
94%
21
Missed
18s
Avg wait
38
After hrs
Coverage
Monitor answer rate, wait time, abandoned calls, after-hours volume, and overflow across every number.
AI performance
Lola · last 30 days
1,284
Resolved
214
Booked
86
Escalated
AI performance
Track resolved calls, escalations, lead quality, booking rate, and the reasons humans still need to step in.
Qualified leads
vs last month
Business outcomes
See which calls became bookings, qualified leads, CRM updates, text follow-ups, or team handoffs.
Vocal analytics connects call volume, AI handling, routing decisions, follow-up, and team ownership into one operational view.
See missed, abandoned, overflow, and after-hours calls by number and location so teams can recover demand while it is still warm.
Phone numbers21
Missed
7
Recovered
14
Open
Track where callers went, how long they waited, where they escalated, and which teams are carrying the load.
Routing2,140
Routed
16s
Avg wait
4%
Escalated
Break down AI-handled calls by intent, outcome, confidence, transfer reason, and human follow-up status.
AI agentsResolved by intent
Outcome split
Know which calls created CRM notes, calendar bookings, Slack alerts, texts, webhooks, and tasks.
IntegrationsMaria Lopez · 4:32
Booked · New patient
Follow-up trace
Find bottlenecks by team, number, route, or intent before they become a pattern.
Review handoff reasons, caller intents, and follow-up quality with real context.
See when AI, routing, or human teams should cover more of the call load.
Connect each call to the route, agent, handoff, integration, and final next step.
Vocal can show call volume, answer rate, missed calls, AI resolution, escalation reasons, routing health, follow-up outcomes, and activity by number, team, or location.
Yes. Escalations can include intent, urgency, route, transcript context, and the reason a human needed to join.
Yes. You can trace whether a call created a CRM note, booking, Slack alert, SMS follow-up, webhook, or task.
Yes. Numbers can be compared by missed calls, answer rate, after-hours demand, overflow, and callback status.
No. Operators can use the dashboard to recover missed calls, managers can spot coverage problems, and leadership can see which workflows are improving outcomes.
See how Vocal turns call activity into coverage, routing, AI, and follow-up decisions.