Call routing

Send every caller
to the right place

Ring groups, business hours, overflow, and AI fallback — build the flow once and never lose a caller to a dead end again.

Call routing
Live
Incoming call
When a call comes in
During hours
Ring the team
Sales · 30s
AI agent
If no answer
Sales team
Rings everyone · 30s
DADiego Alvarez
Ringing…
MCMaria Chen
Ringing…
TRTom Reilly
Ringing…
Business hours
When your team is on
Mon–Fri · 9:00–17:00Ring team
After hours · weekendsAI answers
100%of after-hours calls captured

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Talk to sales

Every call, handled —
by the right human or AI

One flow, every scenario

Drag together hours, ring groups, and fallbacks into a single flow. Vocal evaluates it on every call so the right person — or the AI agent — always answers.

Incoming call
Ring sales team30s
AI agentfallback
DADiego Alvarez
MCMaria Chen
TRTom Reilly

Ring groups

Ring a whole team together, in order, or round-robin — whatever gets the call answered fastest.

Business hours
Mon–Fri9–5
WeekendsAI agent

Hours & overflow

Open hours, holidays, and overflow rules route every call without touching a PBX.

AI fallback
Picks up when no one can

AI fallback

When humans can't, the AI agent picks up — so every line keeps moving, day or night.

0
missed calls

We used to lose every after-hours lead to voicemail. Now the AI catches them, books the ones worth booking, and my team only sees the calls that matter.

Priya Nadkarni
Ops Lead @ Northside Dental

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Never miss a
call or customer

Talk to sales