Photos and files, not just words
Customers can send photos, documents, and voice notes, and they land on the conversation with everything else from that person.
Messaging
Business texting your whole team can share.
Text from your business numbers, share an inbox with everyone on the line, and keep each text beside the calls with the same person.
Business texts shouldn’t live on one person’s phone.
Put them on shared numbers, where the whole team can see them and nobody has to forward a screenshot.
Talk it over with your team
Team chat sits next to your customer conversations. Mention a teammate, share a call, and decide who takes it.
Every text, with the whole story
Daniel OrtizText · Asked about an invoice
Elena ParkVoicemail · Waiting since 9:40 AMEverything in Messaging
Texting
- Business SMS: Text from any of your Vocal numbers.
- Photos and files: Pictures, PDFs, contact cards, and voice notes.
- Emoji and GIFs: Because customers send them too.
- Choose the sending number: Pick which number a new conversation comes from.
- Delivery status: See when a message is delivered.
- Block numbers for yourself: Block a number for yourself only.
Working as a team
- Shared inboxes: Everyone on a number sees new texts as they arrive.
- Mark conversations done: Close conversations you’ve handled; they reopen on reply.
- Alerts for unanswered lines: Admins see numbers nobody is answering.
- Team chat: Channels, group messages, and direct messages.
- Share to chat: Send a call or conversation to teammates in one click.
Faster replies
- Suggested replies: A draft reply from the conversation so far.
- Saved replies: Your own snippets, one keystroke away with /.
- Message search: Find any text across the workspace.
- Searchable photos: Vocal reads photos so search and Iris can find them.
Compliance
- Texting registration: Register for business texting inside Vocal.
- Hosted policy pages: Privacy and terms pages for carrier review.
- STOP opt-outs honored: STOP replies are respected.