Summaries with next steps
When a call ends, the recording, the transcript, and a short summary with next steps are on the contact’s history for anyone who picks it up next.
Calling
Business calling, with every word captured.
Call from the desktop app or your browser. Vocal transcribes each call as it happens and writes the summary when it ends.
Recording playback depends on your plan.
Every word, then the summary.
Vocal writes the call down as it happens. When you hang up, the details that mattered are already a summary with next steps.
What’s said on a call shouldn’t leave with whoever took it.
Vocal writes down every call, so the next person picks up where the last one left off.
Voicemail you can read
Missed calls roll to voicemail and come back as text. Skim the message, see who it’s from, and call or text back in one click.
Built for busy phone lines
Everything in Calling
Everyday calling
- Mac, Windows, and web: Use the desktop app or any browser. Your computer is the phone.
- Desktop phone window: A small always-on-top window for calls, with mini and full modes.
- Caller ID picker: Choose which of your numbers each call goes out from.
- Hold and call waiting: Put a caller on hold, take the next call, and swap between them.
- Transfer and add people: Send a call to a teammate or bring them into it.
- Shared lines: Put several people on one number. Whoever is free picks up.
- Personal ringtones: Pick or upload a ringtone, per number.
- Block numbers for yourself: Block a number for yourself without affecting the team.
- Call from anywhere in the app: Call or text any number from the command menu.
AI on every call
- Live transcription: The transcript builds as people speak.
- Summaries and next steps: A short summary and the next steps, ready when you hang up.
- Caller context while ringing: See the latest note about who’s calling before you answer.
- AI contact notes: Each contact keeps a short, current note of where things stand.
- Searchable transcripts: Find any call by what was said in it.
- Summaries that fit your work: Tell Vocal what a line is for, and summaries focus on what matters.
Recording and voicemail
- Call recording: Calls are recorded from the moment they’re answered.
- Word-by-word playback: Click a word in the transcript to jump to that moment.
- Voicemail to text: Every voicemail arrives as text you can skim.
- Voicemail greetings: Record or type a greeting for each line.
- Recording settings: Choose recording, transcription, and summary defaults.
For managers
- Listen to live calls: Hear any call in progress from your desk.
- Live coaching: Send a tip only the rep hears, or join the call.
- Call alerts: Get flagged when a call matches what you care about.
- Team analytics: Calls, answer rate, and missed calls per person.