Business phone MCP: Surface insights and follow up faster
Connect Vocal to your team's Claude or ChatGPT account. Surface call and text insights, send texts to your customers, and manage contact data, right from chat.
Available with every Vocal workspace
See the service layer in action
Turn raw conversations into next actions.
Ask your assistant for patterns, pending follow-ups, coaching notes, contact changes, or bulk text drafts. Vocal supplies the call and text context.
Get hundreds of hours back for your team
See what operators can do with Vocal services.
Uncover insights across calls and texts
Ask your AI workspace what callers are asking for, where leads are getting stuck, and which follow-ups are overdue. Vocal turns transcripts, messages, outcomes, and contact data into usable context.
Pull my last 50 calls. Group the most common objections by theme, count how often each came up, and recommend the next workflow change.
Send batch follow-up texts to contacts
Draft replies for missed calls, unreturned voicemails, and contacts who need a nudge. Keep humans in control while AI prepares the next move for every conversation.
Find everyone who asked for pricing this week and has not received a reply. Draft a short follow-up text for each contact.
Keep your address book up to date
When callers give a new email, phone number, location, or preference, your AI assistant can flag it and prepare the contact update instead of burying it in a transcript.
Review my last 20 transcripts. If any caller shared updated contact details, list the changes and prepare updates for approval.
Vocal already captures the customer context. Now our AI assistant can turn it into summaries, coaching notes, and follow-up drafts in seconds.
How to set up your business phone service layer
Connect Vocal to Claude
- 1.Open Claude and go to Settings, then Connectors.
- 2.Choose Vocal from the connector directory.
- 3.Sign in with your Vocal account and approve access.
- 4.Pick the workspace and numbers your assistant can use.
Connect Vocal to ChatGPT
- 1.Open ChatGPT and go to Settings, then Apps.
- 2.Search for Vocal and click Connect.
- 3.Sign in with Vocal and confirm the workspace.
- 4.Ask a prompt using your business phone number or workspace name.
Get started with these custom prompts
Use these as starters for your own workflows.
Weekly briefing
Pull my calls and messages from the past week. Give me call volume, missed calls, bookings, common questions, and conversations that still need follow-up.
Follow-up from a voicemail
Find the voicemail I just received. Draft a reply that answers what they called about and offers a time to talk.
Sales coaching review
Pull the transcript from our last sales call. Tell me what went well, what to improve, and write a short practice script.
The AI phone system for fast-growing agencies
Everything you need to operate calls, texts, agents, and follow-up.
Make unlimited calls with local and toll-free numbers
Buy or port numbers, assign them to agents or humans, and run every call through the same shared workspace. Local numbers help each client feel familiar; toll-free numbers give national campaigns a clean front door.
Collaborate better with your team
Keep calls, texts, transcripts, notes, and internal handoffs on the same contact record. Everyone sees the full context before they call back or step into a live transfer.
Call management made easy
Route calls by business hours, teams, ring groups, workflows, direct numbers, or AI fallback. Build the path once and let Vocal handle the switching work.
Advanced features to help you text smarter
Send confirmations, reminders, and replies from the same number that took the call. Use workflows, integrations, and human approval where the message matters.
Make admin work disappear, with no add-ons
Record calls, summarize outcomes, extract fields, tag contacts, and push updates to your CRM. Your team gets the after-call work without doing the after-call work.
Call and text from anywhere
Use Vocal from the web, desktop, or phone. Your team can work from the office, on the road, or across time zones while the business number stays consistent.
No hidden fees
Build and test first. Add live numbers only when you are ready to go live.
View pricingFrequently asked questions
Cannot find the answer? Check out our Resource Center.
Why can't I find my Vocal number in Claude or ChatGPT?
Use the full phone number with country code, like +14155550100. If your workspace has multiple numbers, include the agent or line name in the prompt.
Is our call and text data sent to train AI models?
No. The assistant receives the specific data needed for the task you request. Keep approval on for actions like sending messages or changing contact fields.
How is this different from a manual export?
Exports give you raw records. The service layer lets your assistant answer a question, draft follow-up, update contact fields, and reason across conversations in one flow.
Do I need coding knowledge to set this up?
No. The setup is designed for operators. Sign in, choose the workspace, and start asking questions about your calls and messages.
Is it safe to connect my business phone to AI?
Yes, when access is scoped. Your AI assistant can only use the data and actions your Vocal permissions allow, and sensitive actions can require confirmation.